FAQs

Which Fatigue Management course should I complete?

Fatigue Management – Level 1:
Should be completed by Anyone who’s actions, inactions or demands can contribute to driver fatigue, such as drivers, employers of a driver, operators of a vehicle, schedulers of drivers, consignors, consignees, loading managers, loaders and unloaders. However, This nationally recognised training is not suitable if you are a driver working (or wishing to work) under Basic Fatigue Management (BFM) or Advanced Fatigue Management (AFM) under the National Heavy Vehicle Accreditation Scheme, for this purpose, you will need to complete the new TLIF0005 – Apply a fatigue risk management systemTLIF0005 – Apply a fatigue risk management system unit of competency.

Fatigue Management – Level 2:
Should be completed by frontline managers or supervisors and schedulers or supervisors of drivers or schedulers, however, those wishing to operate under the Basic Fatigue Management (BFM) or Advanced Fatigue Management (AFM) schemes will need to complete the new TLIF0006: Administer a fatigue risk management system unit of competency.

Fatigue Management – Level 3:
Should be completed by senior managers in an environment where safety critical operational judgements are made (e.g. company owner, CEO, WHS Manager, Operations Manager etc.).

Does completing the nationally recognised Fatigue Management courses (Level 1, 2 or 3) give me automatic Basic Fatigue Management (BFM) or Advanced Fatigue Management (AFM) accreditation?

No it does not. BFM and AFM are modules within the National Heavy Vehicle Accreditation Scheme (NHVAS) managed by the National Heavy Vehicle Regulator (NHVR). Heavy vehicle operators need to apply for and obtain accreditation through the National Heavy Vehicle Regulator before operating under more flexible work and rest hours. For more information on the National Heavy Vehicle Accreditation Scheme and application process, go to the NHVR website.

How long does it take to receive my Statement of Attainment once I have submitted my final assessments?

Once you have passed each of the final assessments, you will receive a confirmation email containing your Statement of Attainment. If you do not pass an assessment, you will receive detailed feedback and be asked to re-submit specific answers or documents. The usual turnaround for assessment results is two to three working days. If you have not received your result within this time, please click here to contact our support centre and we will be able to update you on the progress of your assessment.

Which industries do the Fatigue Management courses relate to?

Skills and knowledge in the effective management of fatigue are essential for anyone working in an environment where critical operational judgements are made. Industries most at risk include those that involve:

  • Operating safety critical plant or equipment, such as load shifting equipment
  • Driving vehicles and trains
  • Operating marine vessels and aircraft
  • Scheduling operators and drivers and
  • Supervising operators, drivers and schedulers.

Are there any pre-requisites for the Fatigue Management courses?

There are no pre-requisite courses for any of our Fatigue Management courses.

Which qualifications will the Fatigue Management – Level 1 course give me a credit towards?

There are currently 27 qualifications that include ‘TLIF2010 Apply Fatigue Management Strategies’ from the TLI10 Transport and Logistics Training Package including:

  • Certificate IV in Rail Network Control
  • Certificate IV in Driving Operations
  • Certificate IV in Mobile Crane Operations
  • Certificate IV in Transport and Logistics (Road Transport – Heavy Vehicle Driving Instruction)
  • Certificate III in Rail Signalling
  • Certificate III in Electric Passenger Train Guard
  • Certificate III in Mechanical Rail Signalling
  • Certificate III in Mobile Crane Operations
  • Certificate III in Rail Driving
  • Certificate III in Driving Operations
  • Certificate II in Track Protection
  • Certificate II in Logistics
  • Certificate II in Road Transport Yard Operations (Freight Handler)
  • Certificate II in Warehousing Operations
  • Certificate II in Furniture Removal
  • Certificate II in Stevedoring
  • Certificate II in Stevedoring
  • Certificate II in Rail Infrastructure
  • Certificate II in Rail Infrastructure
  • Certificate II in Driving Operations
  • Certificate II in Transport and Logistics (Rail Operations)
  • Certificate III in Harvesting and Haulage
  • Certificate III in Correctional Practice
  • Certificate III in Waste Management
  • Certificate II in Waste Management
  • Certificate III in Automotive Warehousing/Distribution Operations
  • Certificate II in Automotive Warehousing/Distribution Operations

Is there a specific type of internet connection required?

Broadband/Cable Internet is required. 3G Wireless, including those with USB Wireless Modems, are NOT recommended, neither is dial-up as it is not suitable.

What type of web browser and computer can I use?

The supported browsers for this course include Internet Explorer 8+, Mozilla Firefox and Google Chrome. Your browser should be up to date with the latest version for optimal performance. This course is compatible with desktop computers (screen resolution of at least 1024×768), iPad, iPhone, iPad mini, android tablets and android phones.

Where can the browser plugins be downloaded?

The following plugins and software are free.

Mozilla Firefox, Internet Explorer 9 – our preferred internet browsers.

Adobe Flash plugin – required to display the course.

Adobe Acrobat Reader – used to view/print your certificate.

I have lost my certificate / Login details, what do I do?

You can log back in and print or email your certificates any time you need to (provided they are still valid) Please contact us via phone, email, or live chat if you are having any difficulties logging in. Please check your receipt to confirm that you did the course through us. We can only help if you have registered with us.

What do I do if I cannot locate my registration email?

Some email programs direct these kinds of emails to the “junk mail” folder, so check here first. If you still cannot locate it send an email to our support team on [email protected] and they will assist you. Also our website provides a “Forgotten Password” function which after answering your chosen questions will email you back your registration email.

How long do I have to complete the course?

You have access to the system to complete the course for 3 months from when you make payment.

What do I do if I fail the course?

The good news is that you can continue to take the assessments until you pass, at no additional costs. You will only be able to proceed to the next assessment once the previous one has been passed.

How can I make payment for the training?

You can pay via credit or visa debit card.

Alternatively we can send you an EFT form, or you can send us a money order (we accept no responsibility for money orders that are lost in the post). In both of these cases it can take 3-5 days to gain access to the course.

Can I get a tax deduction?

Please contact your accountant for information on this.

Still have more questions?

Then visit the Contact Us page for our contact phone numbers or to contact us via email or live chat. We are here to answer any further questions you may have or to help get you started.

How do I listen to the voiceover and play each page when I am using my iPad?

To listen to the voiceover and play each page, you will need to press the ‘Touch to play audio button’ at the top right corner of each page.

Why are some of the text or images not displaying on my iPad?

If you experience any issues with text or images displaying on your iPad, simply press the ‘Replay’ button to reload the page. All text and images should now display correctly.

What qualifications will the Fatigue Management – Level 2 course give me a credit towards?

There are currently 11 qualifications that include ‘TLIF3063 Administer the implementation of fatigue management strategies’ from the TLI10 Transport and Logistics Training Package including:

  • Diploma of Deployment Logistics
  • Certificate IV in Traffic Operations
  • Certificate IV in Logistics
  • Certificate III in Rail Infrastructure
  • Certificate III in Logistics
  • Certificate III in Rail Structures
  • Certificate III in Mechanical Rail Signalling
  • Certificate III in Rail Track Surfacing
  • Certificate III in Driving Operations
  • Certificate III in Transport and Logistics (Rail Operations)
  • Certificate IV in Waste Management

What qualifications will the Fatigue Management – Level 3 course give me a credit towards?

There are currently 4 qualifications that include ‘TLIF4064 Manage fatigue management policy and procedures’ from the TLI10 Transport and Logistics Training Package including:

  • Diploma of Bus and Coach Operations
  • TLI50613 – Diploma of Rail Operations Management
  • TLI50410 – Diploma of Logistics
  • TLI41710 – Certificate IV in Stevedoring Operations

Unique Student Identifier (USI)

Beginning in 2015 if you are undertaking nationally recognised training delivered by a Registered Training Organisation (RTO) you will need to have a Unique Student Identifier (USI). Your USI gives you access to your online USI account which will contain all your nationally recognised training records and results from 1 January 2015 onwards.

If you don’t already have your USI number this can be created easily through the profile section of your account. For more information regarding the USI please visit www.usi.gov.au.

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Urban E-Learning is not registered with CRICOS, therefore cannot offer training to student visa holders; please click here to see the UEL Student Handbook for further information.

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